Returns
Returns.
Every piece is checked by hand before it leaves us. If something is wrong with yours, we will put it right — with a refund or a replacement, whichever you prefer.
If a piece arrives faulty or damaged
Write to us within 48 hours of delivery with photographs of the fault. Photographs matter: they are how we tell a flaw in the making from damage that happened later, and they let us settle most cases without you posting anything at all.
We will reply with confirmation and the return address. Once you have that, send the piece back within 7 days.
When it reaches us we check it. If the fault is ours, you choose: your money back to the card you paid with, or the same piece made again. Refunds are issued within 10 working days of the piece arriving with us.
Return postage
The cost of sending a piece back is the customer's, in every case. We do not cover shipping in either direction.
If you simply change your mind
We do not accept returns for a change of mind. Each piece is made in a small run and cannot go back on the rail once it has left us, so please use the size guide before you order — and write to us if you are between sizes. We would far rather help you choose than have you receive something that does not fit.
What is not a fault
Ordinary wear, marks, or damage that happens after delivery. Alteration, washing, or pressing against the care label. Natural variation in a hand-finished cloth — a linen that creases, a slight difference in shade from the photograph — which is the character of the material rather than a flaw.
If a piece comes back and the fault is not ours, we return it to you and the postage is yours.
Getting in touch
Message us on WhatsApp at +234 802 314 0924, or write to us with your order number and the photographs. We answer every message.