FAQ
Frequently asked questions.
How long does delivery take?
It depends on where your parcel is going and which courier you choose. At checkout, each courier shows its price and the date it expects to deliver to your address, so you know both before you pay. Delivery is not included in the price of a piece.
Will I pay customs duty?
Outside Nigeria, customs duty and any import tax are payable by you when the parcel arrives. They are set by your government, not by us, and we cannot tell you the amount in advance.
How do I track my order?
You get a tracking number by email as soon as the courier has your parcel, and you can follow it from your account under Your orders.
Can I return a piece?
If a piece arrives faulty, yes: tell us within 48 hours with photographs and send it back within 7 days, and you choose a refund or a replacement. We do not take returns for a change of mind, and return postage is the customer's.
How long does a refund take?
We issue refunds within 5 working days of the piece reaching us. Your bank may take a further 3–10 working days to show it.
How do I get the right size?
Mose Essence is cut XS through 4XL, and the full chart is in the size guide. If you're between two sizes, we recommend sizing up; the cuts are designed with a little ease.
How many of each piece are made?
Each silhouette is cut in a small, limited run and finished by hand. When a piece sells through it is gone.
Can I visit the atelier?
Not at the moment. Mose Essence is online only. Message us on WhatsApp at +234 802 314 0924 and we will help you choose.
How do I reach you?
Message us on WhatsApp at +234 802 314 0924, or email contact@moseessence.com with your order number. We respond within two working days.